 |
Generating Future’s unique training methodology is designed to provide the complete spectrum skills in a very interactive and easy-to-learn manner. While the methodology seeks to address the whole gamut of emerging new skills that the service economy will require, it focuses on three key areas.
|
|
|
Communication skills: The ability to listen and clearly convey to the customer in Global Business English with an accent that is easily understood in different parts of the world.
Service mindset: A problem-solving attitude that continuously aims at customer delight.
End user computing skills: Expertise in storing and creating huge amounts of data and managing databases effectively.
|
Technology is a key feature of the methodology and CD-ROMs are used extensively for effective training. Use of computer based simulated learning environment allows the learner to practice without any inhibitions. This is particularly useful while practicing pronunciation and developing the right accent. Case studies have been specially designed to improve business etiquette, voice modulation and enhance familiarity with the English language. From a learner’s perspective this is particularly useful as it ensures that the content is interactive and more meaningful, besides giving instant feedback.
The methodology also uses the conventional instruction-based training that is imparted by trained faculty. These primarily include building effective interpersonal and communication skills that form the very basis of customer service.
To bring to its students and corporate the best technology and training content in this upcoming industry, Generating Future has International Alliances with the best in the Industry. These include collaborations with DynEd and Ordinate Corporation of U.S.A, world leaders in language testing and training technology. |
